Logo of Automation 360 Cloud - Service Status

Automation 360 Cloud - Service Status


Component Summary   Component Status History   Upcoming Maintenance   Incident History   CoE Manager Cloud Status 

Automation 360 Cloud : AuthConfig App - US West 2
Automation 360 Cloud : Bot Store – US West
Automation 360 Cloud : Bots for Excel Integration Server - US 1
Automation 360 Cloud : Bots for Excel Frontend Server - US 1
Automation 360 Cloud : Community – Europe 1
Automation 360 Cloud : Community – US West 1
Automation 360 Cloud : Control Room - Australia 1
Automation 360 Cloud : Control Room - Bahrain 1
Automation 360 Cloud : Control Room - Brazil 1
Automation 360 Cloud : Control Room - Canada 1
Automation 360 Cloud : Control Room - Europe 1
Automation 360 Cloud : Control Room - Europe 2
Automation 360 Cloud : Control Room - Japan 1
Automation 360 Cloud : Control Room - Japan 2
Automation 360 Cloud : Control Room - Sandbox Singapore 1
Automation 360 Cloud : Control Room - Sandbox Australia 2
Automation 360 Cloud : Control Room - Sandbox Europe 1
Automation 360 Cloud : Control Room - Sandbox US Central 1
Automation 360 Cloud : Control Room - Sandbox US West 1
Automation 360 Cloud : Control Room - Singapore 1
Automation 360 Cloud : Control Room - US Central 1
Automation 360 Cloud : Control Room - US East 1
Automation 360 Cloud : Control Room - US East 2
Automation 360 Cloud : Control Room - US West 1
Automation 360 Cloud : Control Room – India 1
Automation 360 Cloud : Control Room – South Africa 1
Automation 360 Cloud : License Server - US 1
Automation 360 Cloud : Process Discovery – Canada 1
Automation 360 Cloud : Process Discovery – Demo 1
Automation 360 Cloud : Process Discovery – UK 1
Automation 360 Cloud : Process Discovery – US Central 1
Automation 360 Cloud: Process Discovery – Brazil 1
Enterprise Knowledge – US East 3

Automation 360 Cloud : AuthConfig App - US West 2
Automation 360 Cloud : Bot Store – US West
Automation 360 Cloud : Bots for Excel Integration Server - US 1
Automation 360 Cloud : Bots for Excel Frontend Server - US 1
Automation 360 Cloud : Community – Europe 1
Automation 360 Cloud : Community – US West 1
Automation 360 Cloud : Control Room - Australia 1
Automation 360 Cloud : Control Room - Bahrain 1
Automation 360 Cloud : Control Room - Brazil 1
Automation 360 Cloud : Control Room - Canada 1
Automation 360 Cloud : Control Room - Europe 1
Automation 360 Cloud : Control Room - Europe 2
Automation 360 Cloud : Control Room - Japan 1
Automation 360 Cloud : Control Room - Japan 2
Automation 360 Cloud : Control Room - Sandbox Singapore 1
Automation 360 Cloud : Control Room - Sandbox Australia 2
Automation 360 Cloud : Control Room - Sandbox Europe 1
Automation 360 Cloud : Control Room - Sandbox US Central 1
Automation 360 Cloud : Control Room - Sandbox US West 1
Automation 360 Cloud : Control Room - Singapore 1
Automation 360 Cloud : Control Room - US Central 1
Automation 360 Cloud : Control Room - US East 1
Automation 360 Cloud : Control Room - US East 2
Automation 360 Cloud : Control Room - US West 1
Automation 360 Cloud : Control Room – India 1
Automation 360 Cloud : Control Room – South Africa 1
Automation 360 Cloud : License Server - US 1
Automation 360 Cloud : Process Discovery – Canada 1
Automation 360 Cloud : Process Discovery – Demo 1
Automation 360 Cloud : Process Discovery – UK 1
Automation 360 Cloud : Process Discovery – US Central 1
Automation 360 Cloud: Process Discovery – Brazil 1
Enterprise Knowledge – US East 3

Planned update for Automation 360 Cloud - Community Edition (Community – US 1)

Automation 360 Cloud : Community – US West 1

This is a planned update for A360.41 to the Automation 360 Community Edition that will result in interruptions to the service during this period. Bot Agent update is not mandatory. However, certain features and fixes might require a Bot Agent update to take effect. It is recommended to not schedule automations during this period. The release notes will be updated with details after the maintenance window : https://docs.automationanywhere.com/r/learn-overview/ce-a2019-release-notes

Planned update for Automation 360 Cloud - Sandbox US West 1

Automation 360 Cloud : Control Room - Sandbox US West 1

This is a planned update for A360.41 to the Automation 360 Cloud Sandbox that will result in interruptions to the service during this period. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. It is recommended to not schedule automations during this period. The release notes will be updated with details after the maintenance window : https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes

Planned update for Automation 360 Cloud - Sandbox US Central 1

Automation 360 Cloud : Control Room - Sandbox US Central 1

This is a planned update for A360.41 to the Automation 360 Cloud Sandbox that will result in interruptions to the service during this period. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. It is recommended to not schedule automations during this period. The release notes will be updated with details after the maintenance window : https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes

Planned update for Automation 360 Cloud - Sandbox Australia 2

Automation 360 Cloud : Control Room - Sandbox Australia 2

This is a planned update for A360.41 to the Automation 360 Cloud Sandbox that will result in interruptions to the service during this period. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. It is recommended to not schedule automations during this period. The release notes will be updated with details after the maintenance window : https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes

Planned update for Automation 360 Cloud - Sandbox Singapore 1

Automation 360 Cloud : Control Room - Sandbox Singapore 1

This is a planned update for A360.41 to the Automation 360 Cloud Sandbox that will result in interruptions to the service during this period. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. It is recommended to not schedule automations during this period. The release notes will be updated with details after the maintenance window : https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes

Planned update for Automation 360 Cloud - Community Edition (Community – EU 1)

Automation 360 Cloud : Community – Europe 1

This is a planned update for A360.41 to the Automation 360 Community Edition that will result in interruptions to the service during this period. Bot Agent update is not mandatory. However, certain features and fixes might require a Bot Agent update to take effect. It is recommended to not schedule automations during this period. The release notes will be updated with details after the maintenance window : https://docs.automationanywhere.com/r/learn-overview/ce-a2019-release-notes

Planned update for Automation 360 Cloud - Sandbox EU West 1

Automation 360 Cloud : Control Room - Sandbox Europe 1

This is a planned update for A360.41 to the Automation 360 Cloud Sandbox that will result in interruptions to the service during this period. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. It is recommended to not schedule automations during this period. The release notes will be updated with details after the maintenance window : https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes

Planned Update for Automation 360 Cloud: License Server – US1

Automation 360 Cloud : License Server - US 1

Informational Notice: No action is required by customers. This is a planned update for the Automation 360 Cloud License server. This update will not result in interruptions to the service or Control Room functionality during this period. Access to the main Automation 360 Cloud Control Room and other services will not be impacted. The release notes will be updated with details immediately after the maintenance window: https://docs.automationanywhere.com/r/learn-overview/rn-license-server-updates

Planned Targeted Infrastructure Update for Automation 360 Cloud - US West 1

Automation 360 Cloud : Control Room - US West 1

This is a planned targeted infrastructure update for the Automation 360 Cloud that will result in interruption to your service. Please refer to the Technote email and the Control Room banner to know your specific maintenance window and the impact to your Control Rooms. It is recommended to not schedule automations during this period. This does not require a bot agent update. More details for infrastructure updates are provided here : https://apeople.automationanywhere.com/s/article/Automation-360-Cloud-Infrastructure-Updates

"Enterprise Knowledge – US East 3" is Down

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Enterprise Knowledge – US East 3

All components are Operational
"Enterprise Knowledge – US East 3" is Down
Automation 360 Cloud: Document Automation Service is Down

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Automation 360 Cloud : Control Room - Europe 2

The underlying storage infrastructure issue has been resolved by our cloud service provider and the Document Automation service has been fully restored. Development and compilation of new bots/processes are now available and operating normally. Our team will continue to monitor the platform closely. Thank you for your patience and support during this incident.

The underlying storage infrastructure issue is ongoing and we are actively following up with our cloud service provider to restore service. The current ETA from the vendor is 2 hours. Development and compilation of new bots/processes remain unavailable; existing executions are unaffected. We will provide the next update in 120 minutes and appreciate your continued patience.

We have identified the root cause of the outage. The issue is related to the underlying storage infrastructure from the cloud service provider, and we are actively working with our vendor to restore the service. Existing bot/process execution is not impacted, but development & new compilation of the bots/process are impacted. We will provide the next update within 60 minutes. We appreciate your continued patience.  

More details can be found here: https://status.cloud.google.com/incidents/3BvH3LVGcupoYqV6F4Nw

We are currently experiencing an outage affecting the Document Automation service. Our engineering team has been engaged and is actively working to restore service. We will provide an update within 60 minutes. We appreciate your patience while we work on a fix.

Automation 360 Cloud: Document Automation Service is Down

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Automation 360 Cloud : Control Room - Europe 2

The underlying storage infrastructure issue has been resolved by our cloud service provider and the Document Automation service has been fully restored. Development and compilation of new bots/processes are now available and operating normally. Our team will continue to monitor the platform closely. Thank you for your patience and support during this incident.

The underlying storage infrastructure issue is ongoing and we are actively following up with our cloud service provider to restore service. The current ETA from the vendor is 2 hours. Development and compilation of new bots/processes remain unavailable; existing executions are unaffected. We will provide the next update in 120 minutes and appreciate your continued patience.

We have identified the root cause of the outage. The issue is related to the underlying storage infrastructure from the cloud service provider, and we are actively working with our vendor to restore the service. Existing bot/process execution is not impacted, but development & new compilation of the bots/process are impacted. We will provide the next update within 60 minutes. We appreciate your continued patience.  

More details can be found here: https://status.cloud.google.com/incidents/3BvH3LVGcupoYqV6F4Nw

We are currently experiencing an outage affecting the Document Automation service. Our engineering team has been engaged and is actively working to restore service. We will provide an update within 60 minutes. We appreciate your patience while we work on a fix.

Planned Update for Automation 360 Cloud: License Server – US1

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Automation 360 Cloud : License Server - US 1

Maintenance completed

Informational Notice: No action is required by customers. This is a planned update for the Automation 360 Cloud License server. This update will not result in interruptions to the service or Control Room functionality during this period. Access to the main Automation 360 Cloud Control Room and other services will not be impacted. The release notes will be updated with details immediately after the maintenance window: https://docs.automationanywhere.com/r/learn-overview/rn-license-server-updates

"Automation 360 Cloud : Control Room - Singapore 1" is Down

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Automation 360 Cloud : Control Room - Singapore 1

All components are Operational
"Automation 360 Cloud : Control Room - Singapore 1" is Down
Critical Update for Automation 360 Cloud - Singapore 1

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Automation 360 Cloud : Control Room - Singapore 1

Maintenance completed
This is a critical update for existing A360.40 to the Automation 360 Cloud that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. The release notes will be published after the maintenance window: https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes
Critical Update for Automation 360 Cloud - Japan 1

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Automation 360 Cloud : Control Room - Japan 1

Maintenance completed
This is a critical update for existing A360.40 to the Automation 360 Cloud that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. The release notes will be published after the maintenance window: https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes
Critical Update for Automation 360 Cloud - Japan 2

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Automation 360 Cloud : Control Room - Japan 2

Maintenance completed

This is a critical update for existing A360.40 to the Automation 360 Cloud that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. The release notes will be published after the maintenance window: https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes

Critical Update for Automation 360 Cloud - US East 2

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Automation 360 Cloud : Control Room - US East 2

Maintenance completed
This is a critical update for existing A360.40 to the Automation 360 Cloud that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. The release notes will be published after the maintenance window: https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes
Critical Update for Automation 360 Cloud - India 1

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Automation 360 Cloud : Control Room – India 1

Maintenance completed
This is a critical update for existing A360.40 to the Automation 360 Cloud that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. The release notes will be published after the maintenance window: https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes

Critical Update for Automation 360 Cloud - Brazil 1

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Automation 360 Cloud : Control Room - Brazil 1

Maintenance completed
This is a critical update for existing A360.40 to the Automation 360 Cloud that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. The release notes will be published after the maintenance window: https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes
Critical Update for Automation 360 Cloud - US East 1

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Automation 360 Cloud : Control Room - US East 1

Maintenance completed
This is a critical update for existing A360.40 to the Automation 360 Cloud that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. The release notes will be published after the maintenance window: https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes
Critical Update for Automation 360 Cloud - Europe 1

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Automation 360 Cloud : Control Room - Europe 1

Maintenance completed
This is a critical update for existing A360.40 to the Automation 360 Cloud that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. The release notes will be published after the maintenance window: https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes

Critical Infrastructure and Application Update for Automation 360 Cloud - US Central 1

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Automation 360 Cloud : Control Room - US Central 1

Maintenance completed
This is a critical update for infrastructure and applications for existing A360.40 to Automation 360 Cloud that will result in service interruptions during this period. Please refer to the Technote email and the Control Room banner to learn your specific maintenance window and the impact to your Control Rooms. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. It is recommended that you do not schedule automations during this period. Release notes for application and infrastructure updates are provided here: https://apeople.automationanywhere.com/s/article/Automation-360-Cloud-Infrastructure-Updates https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes
Critical Update for Automation 360 Cloud - US West 1

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Automation 360 Cloud : Control Room - US West 1

Maintenance completed
This is a critical update for existing A360.40 to the Automation 360 Cloud that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. The release notes will be published after the maintenance window: https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes
Critical Infrastructure and Application Update for Automation 360 Cloud - Europe 2

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Automation 360 Cloud : Control Room - Europe 2

Maintenance completed
This is a critical update for infrastructure and applications for existing A360.40 to Automation 360 Cloud that will result in service interruptions during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. It is recommended that you do not schedule automations during this period. Release notes for application and infrastructure updates are provided here: https://apeople.automationanywhere.com/s/article/Automation-360-Cloud-Infrastructure-Updates https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes
Critical Update for Automation 360 Cloud- Bahrain 1

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Automation 360 Cloud : Control Room - Bahrain 1

Maintenance completed
This is a critical update for existing A360.40 to the Automation 360 Cloud that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. The release notes will be published after the maintenance window: https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes
Critical Update for Automation 360 Cloud- South Africa 1

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Automation 360 Cloud : Control Room – South Africa 1

Maintenance completed
This is a critical update for existing A360.40 to the Automation 360 Cloud that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. The release notes will be published after the maintenance window: https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes
Critical Update for Automation 360 Cloud- Australia 1

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Automation 360 Cloud : Control Room - Australia 1

Maintenance completed
This is a critical update for existing A360.40 to the Automation 360 Cloud that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. The release notes will be published after the maintenance window: https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes

Critical Infrastructure and Application Update for Automation 360 Cloud - US Central 1

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Automation 360 Cloud : Control Room - US Central 1

Maintenance completed
This is a critical update for infrastructure and applications for existing A360.40 to Automation 360 Cloud that will result in service interruptions during this period. Please refer to the Technote email and the Control Room banner to learn your specific maintenance window and the impact to your Control Rooms. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. It is recommended that you do not schedule automations during this period. Release notes for application and infrastructure updates are provided here: https://apeople.automationanywhere.com/s/article/Automation-360-Cloud-Infrastructure-Updates https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes
Critical Update for Automation 360 Cloud - Sandbox EU West 1

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Automation 360 Cloud : Control Room - Sandbox Europe 1

Maintenance completed
This is a critical update for existing A360.40 to the Automation 360 sandbox that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect. The release notes will be published after the maintenance window : https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes
Critical Update for Automation 360 Cloud - Sandbox Singapore 1

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Automation 360 Cloud : Control Room - Sandbox Singapore 1

Maintenance completed
This is a critical update for existing A360.40 to the Automation 360 sandbox that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is not mandatory. The release notes will be published after the maintenance window : https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes
Critical Update for Automation 360 Cloud - Sandbox Australia 2

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Automation 360 Cloud : Control Room - Sandbox Australia 2

Maintenance completed

This is a critical update for existing A360.40 to the Automation 360 sandbox that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is optional. However, certain features and fixes might require a Bot Agent update to take effect.. The release notes will be published after the maintenance window : https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes

Critical Infrastructure and Application Update for Automation 360 Cloud - Canada 1

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Automation 360 Cloud : Control Room - Canada 1

Maintenance completed
This is a critical update for infrastructure and applications for existing A360.40 to Automation 360 Cloud that will result in service interruptions during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is not mandatory. It is recommended that you do not schedule automations during this period. Release notes for application and infrastructure updates are provided here: https://apeople.automationanywhere.com/s/article/Automation-360-Cloud-Infrastructure-Updates https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes
Critical Update for Automation 360 Cloud - Sandbox US West 1

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Automation 360 Cloud : Control Room - Sandbox US West 1

Maintenance completed
This is a critical update for existing A360.40 to the Automation 360 sandbox that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is not mandatory. The release notes will be published after the maintenance window : https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes
Critical Update for Automation 360 Cloud - Sandbox US Central 1

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Automation 360 Cloud : Control Room - Sandbox US Central 1

Maintenance completed
This is a critical update for existing A360.40 to the Automation 360 sandbox that will not result in interruptions to the service during this period. This update includes fixes for an issue where automations failed intermittently when different versions of the same automation were deployed and executed simultaneously by multiple users, the Automation Command Center Overview page displayed incorrect count for automation status, the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name, and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is not mandatory. The release notes will be published after the maintenance window : https://docs.automationanywhere.com/r/learn-overview/cloud-release-notes

"Enterprise Knowledge – US East 3" is Down

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Enterprise Knowledge – US East 3

All components are Operational
"Enterprise Knowledge – US East 3" is Down

Planned update for Automation 360 Cloud - Community Edition (Community – US 1)

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Automation 360 Cloud : Community – US West 1

Maintenance completed
This is an update for existing A360.40 to the Automation 360 Community Edition that will not result in interruptions to the service during this period. This update includes fix for an issue where the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is not mandatory. The release notes will be published after the maintenance window: https://docs.automationanywhere.com/r/learn-overview/ce-a2019-release-notes
Planned update for Automation 360 Cloud - Community Edition (Community – EU 1)

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Automation 360 Cloud : Community – Europe 1

Maintenance completed
This is an update for existing A360.40 to the Automation 360 Community Edition that will not result in interruptions to the service during this period. This update includes fix for an issue where the Activity name filter on the Historical page returned additional unrelated records when searching for an activity name and Automation Co-Pilot requests displayed an incorrect status for certain steps. Bot Agent update is not mandatory. The release notes will be published after the maintenance window: https://docs.automationanywhere.com/r/learn-overview/ce-a2019-release-notes
"Enterprise Knowledge – US East 3" is Down

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Enterprise Knowledge – US East 3

All components are Operational
"Enterprise Knowledge – US East 3" is Down

"Enterprise Knowledge – US East 3" is Down

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Enterprise Knowledge – US East 3

All components are Operational
"Enterprise Knowledge – US East 3" is Down
Automation 360 Cloud: Control Room – Sandbox US Central 1 is Degraded Performance.

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Automation 360 Cloud : Control Room - Sandbox US Central 1

The outage affecting some A360 Control Rooms has now been fully resolved. All A360 Control Rooms are available, and the application and its features are functioning normally again. Our team will continue to monitor the platform closely, and we are also working on a post-incident review to prevent similar issues in the future. Thank you for your patience and support during this incident.

We are currently experiencing an outage affecting some A360 Control Rooms. Some customers may be unable to access the A360 application or may see degraded feature behavior. Engineering is actively investigating and working to restore service as quickly as possible. The next update will be provided in 60 minutes or sooner if significant new information becomes available. Thank you for your patience

"Enterprise Knowledge – US East 3" is Down

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Enterprise Knowledge – US East 3

All components are Operational
"Enterprise Knowledge – US East 3" is Down

Planned Infrastructure Update for Automation 360 Cloud - Sandbox US Central 1

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Automation 360 Cloud : Control Room - Sandbox US Central 1

Maintenance completed
This is a planned infrastructure update for the Automation 360 Cloud that will result in interruptions to the service during this period. It is recommended to not schedule Bots during this period. This does not require a bot agent update. More details for infrastructure updates are provided here https://apeople.automationanywhere.com/s/article/Automation-360-Cloud-Infrastructure-Updates

Planned Infrastructure Update for Automation 360 Cloud - US West 1

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Automation 360 Cloud : Control Room - US West 1

Maintenance completed
This is a planned targeted infrastructure update for the Automation 360 Cloud that will result in interruption to your service. Please refer to the Technote email and the Control Room banner to know your specific maintenance window and the impact to your Control Rooms. It is recommended to not schedule automations during this period. This does not require a bot agent update. More details for infrastructure updates are provided here : https://apeople.automationanywhere.com/s/article/Automation-360-Cloud-Infrastructure-Updates
"Enterprise Knowledge – US East 3" is Down

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Enterprise Knowledge – US East 3

All components are Operational
"Enterprise Knowledge – US East 3" is Down
"Enterprise Knowledge – US East 3" is Down

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Enterprise Knowledge – US East 3

All components are Operational
"Enterprise Knowledge – US East 3" is Down

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