Automation 360 Cloud - Service Status

May 19, 2025

May 18, 2025

May 17, 2025

May 16, 2025

May 15, 2025

May 14, 2025

May 13, 2025

May 12, 2025

May 11, 2025

May 10, 2025

May 09, 2025

May 08, 2025

May 07, 2025

Critical Update for Automation 360 Cloud - US West 1

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Automation 360 Cloud : Control Room - US West 1

Maintenance completed

No action is required by customers. There are multiple critical database issues impacting a subset of customers on the Automation 360 US West region and it is being fixed with targeted database capacity upgrades. Other customers are not impacted by these changes, and this does not result in interruptions to the Automation 360 service. But a subset of customers may experience a brief interruption during the duration of these upgrades.

May 06, 2025

May 05, 2025

Critical Update for Automation 360 Cloud - Brazil 1

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Automation 360 Cloud : Control Room - Brazil 1

Maintenance completed

No action is required by customers. There is a critical database issue impacting a subset of customers on the Automation 360 Brazil region and it is being fixed with a targeted database capacity upgrade. Other customers are not impacted by these changes, and this does not result in interruptions to the Automation 360 service but a subset of customers may experience a brief interruption during the duration of the upgrade.

May 04, 2025

May 03, 2025

May 02, 2025

May 01, 2025

Apr 30, 2025

Apr 29, 2025

"Automation 360 Cloud : US-West-1 - "Degraded Performance"

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Automation 360 Cloud : Control Room - US West 1

Issue is mitigated currently post increasing capacity to the impacted database and all system metrics looks good from our end.

Critical Update: On further analysis to mitigate this issue, we have decided to add additional capacity to the affected Database instance, which will cause brief downtime only for the subset of customers who were already affected by this performance issue.

Critical Update: Due to an infrastructure performance issue in one of our DataBase, few of our customers belonging to this database might be experiencing service interruptions like latency/slowness while performing any action in their CR/IQBOT. We are actively working to resolve the issue. The next update will be posted once the issue is resolved.

Apr 28, 2025

Critical Update for Automation 360 Cloud - Sandbox EU West 1

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Automation 360 Cloud : Control Room - Sandbox Europe 1

Maintenance completed

Informational Notice: This is a critical update for A360.36 to the Automation 360 Cloud sandbox that will not result in interruptions to the service during this period. It includes an optional update to Bot Agent This critical update provides JRE upgrade for a security vulnerability and fixes addressing issues related to Bulk Package Update in specific cases, and in-progress activity page showing older completed items with status UNKNOWN in some cases. The release notes will be updated with details immediately after the maintenance window: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/release-notes/cloud-release-notes.html

Critical Update for Automation 360 Cloud - Community Edition (Community – EU 1)

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Automation 360 Cloud : Community – Europe 1

Maintenance completed

Informational Notice: This is a critical update for A360.36 to the Automation 360 Cloud Community Edition that will not result in interruptions to the service during this period. It includes an optional update to Bot Agent This critical update provides JRE upgrade for a security vulnerability and fixes addressing issues related to Bulk Package Update in specific cases, and in-progress activity page showing older completed items with status UNKNOWN in some cases. The release notes will be updated with details immediately after the maintenance window: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/release-notes/ce-a2019-release-notes.html

Critical Update for Automation 360 Cloud - Sandbox Singapore 1

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Automation 360 Cloud : Control Room - Sandbox Singapore 1

Maintenance completed

Informational Notice: This is a critical update for A360.36 to the Automation 360 Cloud sandbox that will not result in interruptions to the service during this period. It includes an optional update to Bot Agent This critical update provides JRE upgrade for a security vulnerability and fixes addressing issues related to Bulk Package Update in specific cases, and in-progress activity page showing older completed items with status UNKNOWN in some cases. The release notes will be updated with details immediately after the maintenance window: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/release-notes/cloud-release-notes.html

Critical Update for Automation 360 Cloud - Sandbox Australia 2

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Automation 360 Cloud : Control Room - Sandbox Australia 2

Maintenance completed

Informational Notice: This is a critical update for A360.36 to the Automation 360 Cloud sandbox that will not result in interruptions to the service during this period. It includes an optional update to Bot Agent This critical update provides JRE upgrade for a security vulnerability and fixes addressing issues related to Bulk Package Update in specific cases, and in-progress activity page showing older completed items with status UNKNOWN in some cases. The release notes will be updated with details immediately after the maintenance window: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/release-notes/cloud-release-notes.html

Apr 27, 2025

Critical Update for Automation 360 Cloud - Sandbox US West 1

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Automation 360 Cloud : Control Room - Sandbox US West 1

Maintenance completed

Informational Notice: This is a critical update for A360.36 to the Automation 360 Cloud sandbox that will not result in interruptions to the service during this period. It includes an optional update to Bot Agent This critical update provides JRE upgrade for a security vulnerability and fixes addressing issues related to Bulk Package Update in specific cases, and in-progress activity page showing older completed items with status UNKNOWN in some cases. The release notes will be updated with details immediately after the maintenance window: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/release-notes/cloud-release-notes.html

Critical Update for Automation 360 Cloud - Community Edition (Community – US 1)

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Automation 360 Cloud : Community – US West 1

Maintenance completed

Informational Notice: This is a critical update for A360.36 to the Automation 360 Cloud Community Edition that will not result in interruptions to the service during this period. It includes an optional update to Bot Agent This critical update provides JRE upgrade for a security vulnerability and fixes addressing issues related to Bulk Package Update in specific cases, and in-progress activity page showing older completed items with status UNKNOWN in some cases. The release notes will be updated with details immediately after the maintenance window: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/release-notes/ce-a2019-release-notes.html

Critical Update for Automation 360 Cloud - Sandbox US Central 1

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Automation 360 Cloud : Control Room - Sandbox US Central 1

Maintenance completed

Informational Notice: This is a critical update for A360.36 to the Automation 360 Cloud sandbox that will not result in interruptions to the service during this period. It includes an optional update to Bot Agent This critical update provides JRE upgrade for a security vulnerability and fixes addressing issues related to Bulk Package Update in specific cases, and in-progress activity page showing older completed items with status UNKNOWN in some cases. The release notes will be updated with details immediately after the maintenance window: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/release-notes/cloud-release-notes.html

Apr 26, 2025

Apr 25, 2025

Critical Update for Automation 360 Cloud - Canada 1

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Automation 360 Cloud : Control Room - Canada 1

Maintenance completed

Informational Notice: This is a critical update for A360.36 to the Automation 360 Cloud that will not result in interruptions to the service during this period. It includes an optional update to Bot Agent. This critical update provides JRE upgrade for a security vulnerability and fixes addressing issues related to Bulk Package Update in specific cases, and in-progress activity page showing older completed items with status UNKNOWN in some cases. The release notes will be updated with details immediately after the maintenance window: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/release-notes/cloud-release-notes.html

Critical Update for Automation 360 Cloud - US West 1

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Automation 360 Cloud : Control Room - US West 1

Maintenance completed

Informational Notice: This is a critical update for A360.36 to the Automation 360 Cloud that will not result in interruptions to the service during this period. It includes an optional update to Bot Agent. This critical update provides JRE upgrade for a security vulnerability and fixes addressing issues related to Bulk Package Update in specific cases, and in-progress activity page showing older completed items with status UNKNOWN in some cases. The release notes will be updated with details immediately after the maintenance window: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/release-notes/cloud-release-notes.html

Critical Update for Automation 360 Cloud - Bahrain 1

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Automation 360 Cloud : Control Room - Bahrain 1

Maintenance completed

Informational Notice: This is a critical update for A360.36 to the Automation 360 Cloud that will not result in interruptions to the service during this period. It includes an optional update to Bot Agent. This critical update provides JRE upgrade for a security vulnerability and fixes addressing issues related to Bulk Package Update in specific cases, and in-progress activity page showing older completed items with status UNKNOWN in some cases. The release notes will be updated with details immediately after the maintenance window: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/release-notes/cloud-release-notes.html

Critical Update for Automation 360 Cloud - South Africa 1

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Automation 360 Cloud : Control Room – South Africa 1

Maintenance completed

Informational Notice: This is a critical update for A360.36 to the Automation 360 Cloud that will not result in interruptions to the service during this period. It includes an optional update to Bot Agent. This critical update provides JRE upgrade for a security vulnerability and fixes addressing issues related to Bulk Package Update in specific cases, and in-progress activity page showing older completed items with status UNKNOWN in some cases. The release notes will be updated with details immediately after the maintenance window: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/release-notes/cloud-release-notes.html

Critical Update for Automation 360 Cloud - Singapore 1

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Automation 360 Cloud : Control Room - Singapore 1

Maintenance completed

Informational Notice: This is a critical update for A360.36 to the Automation 360 Cloud that will not result in interruptions to the service during this period. It includes an optional update to Bot Agent. This critical update provides JRE upgrade for a security vulnerability and fixes addressing issues related to Bulk Package Update in specific cases, and in-progress activity page showing older completed items with status UNKNOWN in some cases. The release notes will be updated with details immediately after the maintenance window: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/release-notes/cloud-release-notes.html

Critical Update for Automation 360 Cloud - Australia 1

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Automation 360 Cloud : Control Room - Australia 1

Maintenance completed

Informational Notice: This is a critical update for A360.36 to the Automation 360 Cloud that will not result in interruptions to the service during this period. It includes an optional update to Bot Agent. This critical update provides JRE upgrade for a security vulnerability and fixes addressing issues related to Bulk Package Update in specific cases, and in-progress activity page showing older completed items with status UNKNOWN in some cases. The release notes will be updated with details immediately after the maintenance window: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/release-notes/cloud-release-notes.html

Apr 24, 2025

Apr 23, 2025

Apr 22, 2025

Planned Update for Automation 360 Cloud - Europe 2

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Automation 360 Cloud : Control Room - Europe 2

Maintenance completed

This is a planned update for A360.36 to the Automation 360 Cloud that will result in interruptions to the service during this period. Bot agent upgrade is not mandatory. To use new features of A360.36 release, bot agent needs to be upgraded. It is recommended to not schedule Bots during this period. The release notes will be published here after the maintenance window: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/release-notes/cloud-release-notes.html

Planned Update for Automation 360 Cloud - Europe 1

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Automation 360 Cloud : Control Room - Europe 1

Maintenance completed

This is a planned update for A360.36 to the Automation 360 Cloud that will result in interruptions to the service during this period. Bot agent upgrade is not mandatory. To use new features of A360.36 release, bot agent needs to be upgraded. It is recommended to not schedule Bots during this period. The release notes will be published here after the maintenance window: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/release-notes/cloud-release-notes.html

Apr 21, 2025

Planned Update for Automation 360 Cloud - Japan 1

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Automation 360 Cloud : Control Room - Japan 1

Maintenance completed

This is a planned update for A360.36 to the Automation 360 Cloud that will result in interruptions to the service during this period. Bot agent upgrade is not mandatory. To use new features of A360.36 release, bot agent needs to be upgraded. It is recommended to not schedule Bots during this period. The release notes will be published here after the maintenance window: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/release-notes/cloud-release-notes.html

Automation 360 Cloud : AuthConfig App - US West 2
Automation 360 Cloud : Bot Store – US West
Automation 360 Cloud : Bots for Excel Integration Server - US 1
Automation 360 Cloud : Bots for Excel Frontend Server - US 1
Automation 360 Cloud : Community – Europe 1
Automation 360 Cloud : Community – US West 1
Automation 360 Cloud : Control Room - Australia 1
Automation 360 Cloud : Control Room - Bahrain 1
Automation 360 Cloud : Control Room - Brazil 1
Automation 360 Cloud : Control Room - Canada 1
Automation 360 Cloud : Control Room - Europe 1
Automation 360 Cloud : Control Room - Europe 2
Automation 360 Cloud : Control Room - Japan 1
Automation 360 Cloud : Control Room - Sandbox Singapore 1
Automation 360 Cloud : Control Room - Sandbox Australia 2
Automation 360 Cloud : Control Room - Sandbox Europe 1
Automation 360 Cloud : Control Room - Sandbox US Central 1
Automation 360 Cloud : Control Room - Sandbox US West 1
Automation 360 Cloud : Control Room - Singapore 1
Automation 360 Cloud : Control Room - US Central 1
Automation 360 Cloud : Control Room - US East 1
Automation 360 Cloud : Control Room - US East 2
Automation 360 Cloud : Control Room - US West 1
Automation 360 Cloud : Control Room – India 1
Automation 360 Cloud : Control Room – South Africa 1
Automation 360 Cloud : License Server - US 1
Automation 360 Cloud : Process Discovery – Australia 1
Automation 360 Cloud : Process Discovery – Canada 1
Automation 360 Cloud : Process Discovery – Demo 1
Automation 360 Cloud : Process Discovery – UK 1
Automation 360 Cloud : Process Discovery – US Central 1
Automation 360 Cloud: Process Discovery – Brazil 1
Enterprise Knowledge – US East 3

Automation 360 Cloud - Service Status

Component Summary Component Status History Upcoming Maintenance Incident History CoE Manager Cloud Status

May 19, 2025

May 18, 2025

May 17, 2025

May 16, 2025

May 15, 2025

May 14, 2025

May 13, 2025

May 12, 2025

May 11, 2025

May 10, 2025

May 09, 2025

May 08, 2025

May 07, 2025

Critical Update for Automation 360 Cloud - US West 1

May 06, 2025

May 05, 2025

Critical Update for Automation 360 Cloud - Brazil 1

May 04, 2025

May 03, 2025

May 02, 2025

May 01, 2025

Apr 30, 2025

Apr 29, 2025

"Automation 360 Cloud : US-West-1 - "Degraded Performance"

Apr 28, 2025

Critical Update for Automation 360 Cloud - Sandbox EU West 1

Critical Update for Automation 360 Cloud - Community Edition (Community – EU 1)

Critical Update for Automation 360 Cloud - Sandbox Singapore 1

Critical Update for Automation 360 Cloud - Sandbox Australia 2

Apr 27, 2025

Critical Update for Automation 360 Cloud - Sandbox US West 1

Critical Update for Automation 360 Cloud - Community Edition (Community – US 1)

Critical Update for Automation 360 Cloud - Sandbox US Central 1

Apr 26, 2025

Apr 25, 2025

Critical Update for Automation 360 Cloud - Canada 1

Critical Update for Automation 360 Cloud - US West 1

Critical Update for Automation 360 Cloud - Bahrain 1

Critical Update for Automation 360 Cloud - South Africa 1

Critical Update for Automation 360 Cloud - Singapore 1

Critical Update for Automation 360 Cloud - Australia 1

Apr 24, 2025

Apr 23, 2025

Apr 22, 2025

Planned Update for Automation 360 Cloud - Europe 2

Planned Update for Automation 360 Cloud - Europe 1

Apr 21, 2025

Planned Update for Automation 360 Cloud - Japan 1

Apr 20, 2025